Tel: 01283 576080

TERMS OF BUSINESS AND PRIVACY POLICY

TERMS OF BUSINESS AND PRIVACY POLICY

 

TERMS OF BUSINESS

Suitability
Prior to ordering customers should check the suitability of fixing our airers (Assembly Instructions).

Delivery
We aim to dispatch all items within 2 working days. All orders are normally delivered within 10 working days.

If you are unable to be at the delivery address you will receive a card from the courier – it is important you respond to this straight away to enable you to get free redelivery – if the item is returned to us we reserve the right to charge for redelivery.

Please ensure you have the correct number of parcels and that the packaging arrives with you in a satisfactory condition, if not please contact us straight away.

Installation
Customers buying our airers should carefully follow the fixing instructions supplied. Clothesmaid cannot be responsible for costs of installation or removal as these are “supply only” products. Clothesmaid cannot accept returns once components have been used.

Cancellation & Returns
If you wish to cancel your order you can do so within 14 days following the day on which you received the goods from us. You need to pay for the cost of delivery to us, but on return of the undamaged goods we will refund the full cost of the item. If you have not received the goods after two attempted deliveries and wish to cancel then we reserve the right to charge for the return charge being double the delivery charge. In the event of an item arriving damaged you need to let us know within 24 hours and we can then arrange for a replacement. We reserve the right to charge for the return charge should you not wish to accept replacement items.

 

PRIVACY POLICY 

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. Our primary aim of storage is knowing what products we have sold you in case we need to do a product recall, provide you with assistance with after sales (technical) and supply of spare parts.

Privacy Statement
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will, at all times, collect and process your personal information in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulations (GDPR) and other applicable data protection regulations.

Personal data and its uses

What we collect and why
When referring to “personal data”, we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, address, telephone number (including mobile number), payment information, email address, job title and company name, but may also include other information such as shopping habits and preferences. Please be assured that we will not collect any personal data from your visits to our site unless you provide this information voluntarily.

When you supply personal data to us through this website, you agree that the information provided may be used for any of the following purposes:

  • (i) Answering your queries
    Where you send us personal data in the context of asking us a question or query (for example, about the company, or its products or services or their quality or availability), we shall use the data you provide in order to respond to your question. In some cases, it may be necessary to share your details with other suppliers of Clothesmaid Limited, or with other third party data processors.
     
  • (ii) Entering a promotion
    We may use personal data submitted in an entry form for a promotion, for the purpose of administering the promotion in accordance with its stated rules. Such rules may require the publication of abbreviated winners’ identity details, and may require winners to participate in future publicity. The promotion may be administered by third party agencies on our behalf, who may have access to the data you submit.
     
  • (ii) Future direct marketing
    Where you elect to receive such material, we will from time to time send you information and/or offers about our goods and/or services which we believe may be of interest to you. At any time, however, you may unsubscribe from (“opt out” of) such future contact.

The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national and EU laws and requirements for user privacy.

Use of Cookies
This website uses cookies to improve the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that tracks, saves and stores information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive, in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information.

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Data is stored by Google Analytics for a period of 14 months from the date collection, after which it is permanently deleted.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

External Links
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are governed by the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution with regards to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party other than specifically set out above or if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep and can request that their personal data be amended or deleted.

Client records are retained for a period 15 years to allow the company to provide information on product updates, product recalls, aftercare and to identify appropriate spare or replacement parts.

We will not sell or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo and name is a registered trademark of this Company in the United Kingdom. The brand names and specific services of this Company featured on this web site are trade marked.

General
The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Disclaimer
Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Clothesmaid Limited, May 2018.
All Rights Reserved.