We aim to despatch all items NEXT working day, but please allow up to 3 working days for delivery as items are occasionally out of stock.
There is a notes section at checkout where you can give us specific delivery and ‘leave safe’ instructions. (e.g. leave in porch, back garden, with neighbour etc). We recommend including a ‘leave safe’ instruction where possible.
An order acknowledgement email will be sent out when you place your order. You will also receive an email when your item is to be despatched advising of your delivery date. We use a national courier to despatch all our larger items and Royal Mail 2nd class for our smaller items.
Delivery Charges & Periods (weekdays)
- Mainland England, Wales & Central Scotland – £6.99 (next day)*
- Scotland: AB30,33-36, DD8,9 – £13.80 (2 days)
- Scottish Highlands: IV1-40, 52-54, 63, AB37-38, 41-45, 51-56, FK20-21, 23-40, 63, KW1-14, PA21-39, PH15-41 – £22.30 (2-3 days)
- Isle of Wight – £19.95
- Northern & Southern Ireland – Please contact us for a price
- Channel Islands, Isle of Man & Scottish Offshore – Please contact us for a price
- Worldwide deliveries – Please contact us for a price
* next day is from despatch
If in the unlikely event your parcel arrives badly damaged we urge you to reject it (stating the reason) so that is sent straight back to us. This will make it quicker for us to get a replacement out to you.
If the courier is unable to deliver then a card will be left for you to arrange one redelivery. If the courier is unable to deliver on a second attempt the item will be returned to us and we reserve the right to charge for redelivery under our national rates. The redelivery charge will be double the delivery charge and would still apply even for any Free Delivery offers*.
Please ensure you have the correct number of parcels and that the packaging arrives with you in a satisfactory condition, if not please contact us straight away.
Cancellations & Returns Policy
We hope you will be very happy with your purchase but if you wish to cancel your order you can do so within 14 days from the day on which you received the goods from us. You will be required to arrange and pay for the return to us. On receipt of the undamaged and saleable goods we will refund the full cost of the item(s). Please note we cannot accept returns of items that have been installed or used.
If you have not received the goods after two attempted deliveries and wish to cancel then we reserve the right to charge for the return charge being double the delivery charge.
In the event of an item arriving damaged you need to let us know within 24 hours and we can then arrange for a replacement. We reserve the right to charge for the return charge should you not wish to accept replacement items.